I know, from reading Not Always Right, that drive-throughs are more popular in America, where they have drive-through pharmacies and drive-through banks. Here it's just fast food and coffees. Near me (in what turned out to be a 7 minute drive on quiet roads) I went to a Costa drive-through.
Judging from the car park, I was the only customer. I might have been less confused if there had been someone in front of me. As it was I drove along, noticed a big sign saying what you could buy and drove closer to read it. I then found out that it's not possible to read it from the car and also I'd driven past the speaker where you order things.
I'd already checked the menu in advance, so I just got a hot chocolate. Although that took a while because I struggled to hear the person at the other end because of the traffic (particularly the lorries) going past on the main road parallel to where I was.
I went round to the window where I waited for a while and realised the rain was coming in through my open window. I got my hot chocolate and paid. I had thought it through in advance and moved my stuff from the cup holder - it usually holds my keys (my car has keyless start, but not keyless entry) and the broken off parts of my wing mirror.
I was impressed that the hot chocolate was still slightly too hot to drink when I got home. However, although the cup was recyclable, you had to take it to Costa to recycle. I also couldn't tell if they had any vegan cakes and it was too much effort to ask. So all in all, it would have been a much better experience to have gone in to the place, rather than go to the drive through.
I'll give it a score of 2/10.
